PetSmart Fish Return Policy

What is the return policy of fish in PetSmart?

The PetSmart fish return policy allows customers 14 days to return a fish, dead or alive. You must return the fish to the store along with your receipt and may need to provide your photo ID or if the fish has died a water sample.

You can either return the fish living or dead but if dead it needs to have a water sample and it must be within 14 days after purchase either will not be accepted or may be approved on a case by case basis at the discretion of a pet store manager.

The PetSmart return requirements

When returning a fish, PetSmart will ask you to provide the original sales receipt, but the store can also lookup your purchase; it keeps the purchase on file for two months, well beyond the 14-day return window. You will need to bring back the store even if it has died.

Some stores have additional requirements when returning pets you may be asked to show a valid form of identification. such as a driver’s license. If your fish has died the store may require you to provide a water sample from your home tank to be sure that an issue with the water did not kill the fish.

Petsmart Refunds

When you return a fish,PetSmart will credit your refund  to your original payment method .if your fish has died,you can choose  torreplace your pet rather than get a refund .

Can other animals be returned to PetSmart?

PetSmart’s return policy of fourteen days applies to all live animals, according to customer service. Just be sure to  bring your original copy of your receipt or ask an associate or representative to look  up your purchase .

Cats and dogs adopted via PetSmart’s shelter partnership adoption program may also be returned,but return policies vary by shelter.

Does PetSmart return opened food?

PetSmart offers a “no-hassle” return policy for dissatisfied customers. Regardless of whether you mistakenly purchased the wrong item or your pet simply would not eat the pet food, PetSmart will refund your purchase.

Return your pet food item to a PetSmart store or mail it in for a refund. Refunds are available in cash, merchandise return cards or funds returned to your credit card.

To be eligible for a refund, you must have the receipt for the product and it should not be more than 60 days from the date of the purchase.

They are several ways to return it without any problems.

  1.  Seal the container or bag to prevent food leakage, if you have already opened it. The food must remain in its original packaging to be eligible for a return.
  2.  Bring the receipt along with the food to your nearest PetSmart store.
  3. Present the cashier with these items and your credit card, if you paid for the item with one. The store will return the money to your card.
  4. Receive cash back if you paid for your food item with cash. Receive a merchandise return card for the original value if you purchased the food with a gift card or with a check. Alternatively, receive a cash refund after at least 10 days from the date that you purchased the food with a check.
  5. Mail your item back to PetSmart if there are no stores near you. Include your receipt and the packing slip. You are responsible for all shipping charges. PetSmart recommends using an insured and traceable method of shipping.

Pet smart Return policy overview

Petsmart is trying to simplify its return policy as much as possible. The timeframe for returning a product to Petsmart is 60 days with a receipt.

If you purchased goods in Petsmart physical or online store and changed your mind, you can return it in one of 2 ways:

  1. Return to one of the Petsmart stores near you.
  2. Return by mail.

For a Petsmart store please visit the store locator or call this number: (888) 839-9638.

Petsmart online returns:

The returns of petsmart.com purchase will be refunded as long as goods are returned in the new/original packaging.

The refund will be for the purchasing price. However, you should note that the shipping costs, handling costs, gifts wrap, and/or other charges will be deducted from the refund.

According to Petsmart return policy, all you need to do to return an item to the store is:

Bring the product to  your preffered store anddont forget that it should be .

  1.  In its original packaging, it the new and in a sellable condition.
  2. With the packing ship or selling info.

The above can be returned to any of the PetSmart stores.

The refund of Petsmart products will be done with the same means of payment as the original purchase, meaning that if you bought with a credit card you will be refunded to the same card.

The refund of Petsmart products will be done with the same means of payment as the original purchase, meaning that if you bought with a credit card you will be refunded to the same card.

In case you don’t have the same credit card, or you used another payment method for purchasing, you will receive a return card for the purchase amount (less the shipping and handling costs).

You will be able to use the merchandise return cards for shopping in the stores.

You will not be able to redeem the amount for cash.

Are there expectations for the PetSmart return policy?

Yes, You can return all purchased goods to PetSmart ,except for prescription medication.             

How do I return to PetSmart by mail?

  • Pack the item safely and securely for shipping
  • Add the packing slip inside the package.
  • Keep a copy of the packing slip.
  • Add the RETURN shipping label to the package.
  • Send the package by UPS or a similar service. It’s recommended to insure it and make sure it’s traceable.
  • Shipment should be delivered prepaid.